We Look Forward to Partnering With You
We look forward to partnering with you to keep your home healthy and clean. If you have a question about something you don’t see covered in our FAQ.
Still Have Questions? Our Staff Would be Happy to Assist You.
Who does Hestia hire to clean my home?
We carefully select reliable, detail-oriented, and trustworthy cleaning professionals who are committed to delivering high-quality service. Every team member is trained to follow our cleaning standards and provide a professional experience for every client.
Do I need to tip my cleaning technician?
It’s not expected, but it is greatly appreciated for work well done. We have found it common for clients to tip at the end of each cleaning or make a larger tip at the end of the year. Please make sure money left as a tip is marked as such. Tips may also be added to your credit card payment. Please note that 100% of the tips go directly to the cleaning technicians performing the job.
What if my cleaning falls on a holiday?
We observe the following public holidays:
New Year’s Day (Jour de l’An)
Easter Monday (Lundi de Pâques)
Labour Day (Fête du Travail)
Victory in Europe Day (Victoire 1945)
Ascension Day
Whit Monday (Lundi de Pentecôte)
Bastille Day (Fête Nationale)
Assumption Day
All Saints’ Day (La Toussaint)
Armistice Day
Christmas Day (Noël)
If your scheduled cleaning falls on one of these holidays, our team may contact you in advance to reschedule your appointment depending on staff availability.
For most other days, our services continue as scheduled unless otherwise communicated. If you need to make changes to your appointment, please contact us in advance and we’ll be happy to assist you.
Will the initial cleaning take longer?
Yes. In order to bring your space up to our standard, the first cleaning will often take longer than the following visits so that we can give your space the deep cleaning it deserves and learn your home’s unique needs.
Do I need to be home while my house is being cleaned?
No, but it is certainly your preference. Most of our customers aren’t home but the vast majority purchase a lockbox or trust us with a key and alarm code. For additional security, all house keys are individually coded and secured in our office. (Click here on this link for the recommended lockbox).
Will you send the same cleaning technician each time?
We make our best efforts to send the same cleaning techs each time. It’s the most efficient but we do not guarantee it. We are managing both our staff and clients’ needs which are constantly in flux. If you are sent an alternate cleaning technician, our staff have access to detailed information about your preferences and requests to ensure consistency of our services.
How do I pay for my cleaning service?
Payments are due at the time of service. We will charge your credit card on file after your cleaning has been completed.